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Board Burn Out
November 13, 2019
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community association management team

I don’t know about you, but I didn’t choose my career path.

I went to school for engineering. But, like a lot of people, along the way a series of chance encounters and events eventually led me down a path… and my path landed me in community management.

So I guess this career chose me!

But, over the years, I’ve found that a lot of property owners and community board members are unhappy with their community management companies. I’ve done surveys and talked to lots of these people in an effort to understand what is causing their frustration and aggravation.

The result of my research was the founding of my company – Corner Property Management – and a passionate belief that there is a better approach to serving our client communities than the industry as a whole.

Common Complaints About Community Managers

  1. The number one complaint is that the manager is not accessible or responsive“We can’t seem to reach them or get a call back.” To me, this is unacceptable.
  2. Failure by the manager to provide status updates – or even simply close out work orders – is a big frustration we hear frequently.
  3. “We never see our community manager.” I can’t tell you how many times I’ve heard that statement. Honestly, I cannot understand how a property can be managed from a desk. In order to do our job effectively, frequent site visits are a necessity. Only by seeing your property can we stay current on its condition, and spot evolving problems to head off a large expense down the road.

And this is just scratching the surface.

Because our managers are the first point of contact for our clients and the face of Corner Property Management in the field, we spend a lot of time screening and vetting our new hires.  They must possess an array of skills to serve our clients well; organized, great communicators, exceptional people skills and problem solvers.

Honestly, we’re rather picky.

Yes, this takes a little more time and effort to find the right person, but it results in having quality people who often get rave reviews from owners and board members. Together with our support team, and backed up by our senior team, our managers bring a wealth of knowledge and experience that is unparalleled in our industry.

Modeling the company philosophy, this team operates on the principles of honesty, respect, customer service, attitude, and teamwork.  We’ve assembled a group of exceptional individuals that are passionate about community association management and have taken an active role in shaping the industry.

I invite you to learn how we’re setting a whole new standard.

 

Tony Nardone MBA, PCAM®
CEO – Corner Property Management
973-376-3925

www.cp-management.com 

 

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